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DEUTSCHEPARTSUSA RETURN/WARRANTY POLICIES
IMPORTANT: |
In order for your return to be accepted and processed, you must contact our Client Services Team 917-539-3636 or via the Ebay messaging system to obtain an RMA#. Any return received without an RMA# will not be accepted and processed. |
Our goal at DeutschepartsUSA is to provide high quality aftermarket automotive parts coupled with outstanding customer service support. Unfortunately, sometimes human error and product failures do occur. Toward that end, detailed below are our Returns and Warranty Policies.
DISCLAIMER: Photographs are representative of functionality only and the company reserves the right to substitute product of same quality, type and functionality.
RETURN POLICY
DeutschepartsUSA will not warranty any/all parts which are not installed by an ASE certified mechanic.
v Non-returnable orders:
Ø Custom or special orders
Ø Installed, used or disassembled items
Ø Electrical Parts and Components (Such as: ECU's, coils, blowers, relays, etc.)
v All returns must meet the below listed criteria to be accepted & processed:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø Are not used, installed, or disassembled
Ø Do not have missing parts, hardware or instructions
Ø Are in the original packaging
Notes:
ü eBay customers must first agree to the eBay withdrawal process before any refund will be issued.
ü Original method of payment will be refunded upon the acceptance of returned merchandise.
ü An RMA number is valid for ten (10) days from date of issuance.
ü If the item or the order received free shipping, the shipping cost (FCP Paid) will be deducted from the cost of the merchandise returned.
ü If there is proof of error on our part, you can obtain a pre-paid shipping label for your return of merchandise (continental U.S. only). However, if the product was ordered in error, all return shipping costs are to be paid by the customer.
v Returning Part of Kit:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø All Part of Kit returns must be pre-authorized by a DeutschepartsUSA Client Services Representative.
Ø Any Part of Kit return received without prior authorization, WILL NOT BE ACCEPTED.
Ø All Part of Kit returns are subject to a 20% restocking fee
Once we have received your return, conducted an inspection of the products and verified that your return meets the above requirements, a refund will be issued to the original method of payment.
RESTOCKING FEES
At DeustchepartsUSA option a restocking fee can be applied to the following:
Ø Products not returned in the original packaging in sellable condition
Ø Authorized Part of Kit returns
WARRANTY REPLACEMENT POLICY
All parts purchased from DeutschepartsUSA carry a full unconditional one year warranty from date of purchase to be free of all defects in material or workmanship. Should a part fail within the twelve (12) month warranty period, DeutschepartsUSA will provide an immediate replacement of the part. This Warranty Replacement Policy does not provide for a refund of the purchase price, and/or any labor costs involved in the removal and installation of the part. Additionally, DeutschepartsUSA is not responsible for any loss of use in service or repair costs incurred for incidental damage resulting from the failed product.
DeutschepartsUSA is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall DeutschepartsUSA be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the product. DeutschepartsUSA makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness of particular purpose, or conformity to any to any representative or description, with respect to this product other than as set forth below. The warranty and remedies set forth below are exclusive and in lieu of all other, oral or written, expressed or implied.
Warranty Replacement Requirements:
Ø The defective item needs to be returned to the facility within one (1) year of the original date of purchase
Ø The original defective merchandise must be returned to our facility or a hold of deposit provided before issuing a new warrantied item
Ø DeutschepartsUSA reserves the right to refuse any return that does not meet the requirements setforth in this Warranty Replacement Policy
Notes:
ü Customer to be responsible for all shipping costs incurred in a warranty exchange.
ü All warranty returns will be inspected by our ASE certified Technician before any warranty replacement is finalized and issued.
Should you have any questions or concerns regarding your return or warranty replacement, please contact us …….
Client Services Team
DEUTSCHEPARTSUSA
917-539-3636 or via eBay Messaging Service
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