DEUTSCHEPARTSUSA RETURN/WARRANTY POLICIES
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IMPORTANT:
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In order for your return to be accepted and processed, you
must contact our Client Services Team 917-539-3636 or via the Ebay messaging
system to obtain an RMA#. Any return
received without an RMA# will not be accepted and processed.
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Our goal at DeutschepartsUSA is to provide high quality
aftermarket automotive parts coupled with outstanding customer service
support. Unfortunately, sometimes human
error and product failures do occur.
Toward that end, detailed below are our Returns and Warranty Policies.
DISCLAIMER: Photographs are representative of functionality only
and the company reserves the right to substitute product of same quality, type
and functionality.
RETURN
POLICY
DeutschepartsUSA will not warranty any/all parts which are
not installed by an ASE certified mechanic.
v Non-returnable orders:
Ø Custom or special orders
Ø Installed, used or disassembled items
Ø Electrical Parts and Components (Such as: ECU's,
coils, blowers, relays, etc.)
v All returns must meet the below listed criteria to be
accepted & processed:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø Are not used, installed, or disassembled
Ø Do not have missing parts, hardware or instructions
Ø Are in the original packaging
Notes:
ü eBay customers must first agree to the eBay withdrawal
process before any refund will be issued.
ü
Original method of payment will be
refunded upon the acceptance of returned merchandise.
ü
An RMA number is valid for ten (10)
days from date of issuance.
ü
If the item or the order received
free shipping, the shipping cost (FCP Paid) will be deducted from the cost of
the merchandise returned.
ü
If there is proof of error on our
part, you can obtain a pre-paid shipping label for your return of merchandise
(continental U.S. only). However, if the
product was ordered in error, all return shipping costs are to be paid by the
customer.
v Returning Part of Kit:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø All Part of Kit returns must be pre-authorized by a
DeutschepartsUSA Client Services Representative.
Ø Any Part of Kit return received without prior authorization,
WILL NOT BE ACCEPTED.
Ø All Part of Kit returns are subject to a 20% restocking fee
Once we have received
your return, conducted an inspection of the products and verified that your
return meets the above requirements, a refund will be issued to the original
method of payment.
RESTOCKING
FEES
At DeustchepartsUSA option a
restocking fee can be applied to the following:
Ø Products not returned in the original packaging in sellable
condition
Ø Authorized Part of Kit returns
WARRANTY REPLACEMENT POLICY
All parts purchased from DeutschepartsUSA
carry a full unconditional one year warranty from date of purchase to be free
of all defects in material or workmanship. Should a part fail within the twelve
(12) month warranty period, DeutschepartsUSA will provide an immediate
replacement of the part. This Warranty Replacement Policy does not provide for a
refund of the purchase price, and/or any labor costs involved in the removal
and installation of the part. Additionally,
DeutschepartsUSA is not responsible for any loss of use in service or repair
costs incurred for incidental damage resulting from the failed product.
DeutschepartsUSA is not liable for
any loss, cost, expense, inconvenience or damage that may result from use or
inability to use the product. Under no
circumstances shall DeutschepartsUSA be liable for any loss, cost expense,
inconvenience or damage exceeding the purchase price of the product. DeutschepartsUSA makes no other warranty,
either express or implied, including but not limited to implied warranties of
merchantability, fitness of particular purpose, or conformity to any to any
representative or description, with respect to this product other than as set
forth below. The warranty and remedies
set forth below are exclusive and in lieu of all other, oral or written,
expressed or implied.
Warranty Replacement Requirements:
Ø The defective item needs to be returned to the facility
within one (1) year of the original date of purchase
Ø The original defective merchandise must be returned to our
facility or a hold of deposit provided before issuing a new warrantied item
Ø DeutschepartsUSA reserves the right to refuse any return
that does not meet the requirements setforth in this Warranty Replacement
Policy
Notes:
ü Customer to be responsible for all shipping costs incurred
in a warranty exchange.
ü All warranty returns will be inspected by our ASE certified
Technician before any warranty replacement is finalized and issued.
Should you have any questions or
concerns regarding your return or warranty replacement, please contact us …….
Client Services Team
DEUTSCHEPARTSUSA
through the Ebay Messaging System
