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DEUTSCHEPARTSUSA RETURN/WARRANTY POLICIES
IMPORTANT: |
In order for your return to be accepted and processed, you must contact our Client Services Team 917-539-3636 or via the Ebay messaging system to obtain an RMA#. Any return received without an RMA# will not be accepted and processed. |
Our goal at DeutschepartsUSA is to provide high quality aftermarket automotive parts coupled with outstanding customer service support. Unfortunately, sometimes human error and product failures do occur. Toward that end, detailed below are our Returns and Warranty Policies.
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SHIPPING
All orders USUALLY ship within 24 to 48 hours after payment
clears. Orders placed on the weekend will be processed and shipped on Monday
(or the next business day if Monday is a holiday) in the received order.
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DOMESTIC SHIPMENTS (Within the US)
UPS Ground
Our warehouse is located on the East Coast, therefore delivery
is anywhere from 1-5 business days (Monday thru Friday)
-
Northeast (2-3business days)
- Southeast (3-4 business days)
- Midwest (3-4 business days)
- WestCoast (4-6 business days)
- Business days are Monday through Friday,
excluding Saturday and Sunday
Note: Please make sure that if you place an order on Friday
before 2:00pm ET for overnight delivery, you will not get your package until
Monday, unless you arrange for a Saturday Delivery.
USPS (United States Postal Service)
We use USPS to ship to the following:
PR, GU, APO, and AE
- 4-10 average business days (Depending on
shipping preference)
- Business days are Monday through Friday,
excluding Saturday and Sunday
**Please note this options is not cost effective on heavier
orders.
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INTERNATIONAL SHIPMENTS
Same day shipping in most circumstances. Order placed on
Saturday or Sunday should be processed and shipped on Monday or the next
business day if Monday is a holiday. The transit times listed below to not
include the weekends, holidays, or the amount of time it will take your
country to process the order thru customs.
UPS/DHL Express Worldwide
Ships to 120,000 destinations in more than 220 countries and
territories.
- Tracking available online
- Guaranteed proof of delivery
- Business days are Monday through Friday,
excluding Saturday and Sunday
- Transit 2-4 business days depending on
location
- For Canada: Handling & Charges are
included
USPS (United States Postal Service)
Priority Mail International
- 6-10 average business days
- Tracking to major destinations
- Business days are Monday through Friday,
excluding Saturday and Sunday
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TERMS AND CONDITIONS
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DEUTSCHEPARTSUSA RETURN/WARRANTY
POLICIES
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IMPORTANT:
|
In order for your
return to be accepted and processed, you must contact our
Client Services
Team 917-539-3636 to obtain an RMA#.
Any return
received without
an RMA# will not be accepted and processed.
|
Our goal at
DeutschepartsUSA is to provide high quality aftermarket automotive parts
coupled with outstanding customer service support. Unfortunately, sometimes human error and
product failures do occur. Toward that
end, detailed below are our Returns and Warranty Policies.
DISCLAIMER: Photographs are representative of functionality only
and the company reserves the right to substitute product of same quality, type
and functionality.
RETURN POLICY
v Non-returnable
orders:
Ø Custom
or special orders
Ø Installed,
used or disassembled items
Ø Electrical
Parts and Components (Such as: ECU's, coils, blowers, relays, etc.)
v All returns must
meet the below listed criteria to be accepted & processed:
Ø Must have an RMA
number assigned
Ø Must be returned
within 14 days of the purchase date
Ø Are not used,
installed, or disassembled
Ø Do not have missing
parts, hardware or instructions
Ø Are in the original
packaging
Notes:
ü
eBay customers must first agree to the eBay withdrawal
process before any refund will be issued.
ü Original method of
payment will be refunded upon the acceptance of returned merchandise.
ü An RMA number is
valid for ten (10) days from date of issuance.
ü If the item or the
order received free shipping, the shipping cost (FCP Paid) will be deducted
from the cost of the merchandise returned.
ü If there is proof
of error on our part, you can obtain a pre-paid shipping label for your
return of merchandise (continental U.S. only). However, if the product was ordered in
error, all return shipping costs are to be paid by the customer.
v Returning Part of
Kit:
Ø
Must have an RMA number assigned
Ø
Must be returned within 14 days of the purchase date
Ø
All Part of Kit returns must be pre-authorized by a
DeutschepartsUSA Client Services Representative.
Ø
Any Part of Kit return received without prior
authorization, WILL NOT BE ACCEPTED.
Ø
All Part of Kit returns are subject to a 20% restocking
fee
Once we have received your return, conducted an inspection of
the products and verified that your return meets the above requirements, a
refund will be issued to the original method of payment.
RESTOCKING FEES
At
DeustchepartsUSA option a restocking fee can be applied to the following:
Ø Products not
returned in the original packaging in sellable condition
Ø Authorized Part of
Kit returns
WARRANTY
REPLACEMENT POLICY
All
parts purchased from DeutschepartsUSA carry a full unconditional one year
warranty from date of purchase to be free of all defects in material or
workmanship. Should a part fail within the twelve (12) month warranty period,
DeutschepartsUSA will provide an immediate replacement of the part. This
Warranty Replacement Policy does not provide for a refund of the purchase
price, and/or any labor costs involved in the removal and installation of the
part. Additionally, DeutschepartsUSA
is not responsible for any loss of use in service or repair costs incurred
for incidental damage resulting from the failed product.
DeutschepartsUSA
is not liable for any loss, cost, expense, inconvenience or damage that may
result from use or inability to use the product. Under no circumstances shall DeutschepartsUSA
be liable for any loss, cost expense, inconvenience or damage exceeding the
purchase price of the product.
DeutschepartsUSA makes no other warranty, either express or implied,
including but not limited to implied warranties of merchantability, fitness
of particular purpose, or conformity to any to any representative or
description, with respect to this product other than as set forth below. The warranty and remedies set forth below
are exclusive and in lieu of all other, oral or written, expressed or
implied.
Warranty
Replacement Requirements:
Ø The defective item
needs to be returned to the facility within one (1) year of the original date
of purchase
Ø The original
defective merchandise must be returned to our facility or a hold of deposit
provided before issuing a new warrantied item
Ø DeutschepartsUSA
reserves the right to refuse any return that does not meet the requirements
setforth in this Warranty Replacement Policy
Notes:
ü Customer to be
responsible for all shipping costs incurred in a warranty exchange.
ü
All warranty returns will be inspected by our ASE
certified Technician before any warranty replacement is finalized and issued.
Should
you have any questions or concerns regarding your return or warranty
replacement, please contact us …….
Client
Services Team
DEUTSCHEPARTSUSA
917-539-3636 or via eBay Messaging System
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CUSTOMER SERVICE
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If you have any
questions please email us or call us +1-917-539-3636.
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RETURN POLICY
DISCLAIMER:
DeutschepartsUSA will not warranty any/all parts which are not installed by an ASE certified mechanic.
v Non-returnable orders:
Ø Custom or special orders
Ø Installed, used or disassembled items
Ø Electrical Parts and Components (Such as: ECU's, coils, blowers, relays, etc.)
v All returns must meet the below listed criteria to be accepted & processed:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø Are not used, installed, or disassembled
Ø Do not have missing parts, hardware or instructions
Ø Are in the original packaging
Notes:
ü eBay customers must first agree to the eBay withdrawal process before any refund will be issued.
ü Original method of payment will be refunded upon the acceptance of returned merchandise.
ü An RMA number is valid for ten (10) days from date of issuance.
ü If the item or the order received free shipping, the shipping cost (FCP Paid) will be deducted from the cost of the merchandise returned.
ü If there is proof of error on our part, you can obtain a pre-paid shipping label for your return of merchandise (continental U.S. only). However, if the product was ordered in error, all return shipping costs are to be paid by the customer.
v Returning Part of Kit:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø All Part of Kit returns must be pre-authorized by a DeutschepartsUSA Client Services Representative.
Ø Any Part of Kit return received without prior authorization, WILL NOT BE ACCEPTED.
Ø All Part of Kit returns are subject to a 20% restocking fee
Once we have received your return, conducted an inspection of the products and verified that your return meets the above requirements, a refund will be issued to the original method of payment.
RESTOCKING FEES
At DeustchepartsUSA option a restocking fee can be applied to the following:
Ø Products not returned in the original packaging in sellable condition
Ø Authorized Part of Kit returns
WARRANTY REPLACEMENT POLICY
All parts purchased from DeutschepartsUSA carry a full unconditional one year warranty from date of purchase to be free of all defects in material or workmanship. Should a part fail within the twelve (12) month warranty period, DeutschepartsUSA will provide an immediate replacement of the part. This Warranty Replacement Policy does not provide for a refund of the purchase price, and/or any labor costs involved in the removal and installation of the part. Additionally, DeutschepartsUSA is not responsible for any loss of use in service or repair costs incurred for incidental damage resulting from the failed product.
DeutschepartsUSA is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall DeutschepartsUSA be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the product. DeutschepartsUSA makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness of particular purpose, or conformity to any to any representative or description, with respect to this product other than as set forth below. The warranty and remedies set forth below are exclusive and in lieu of all other, oral or written, expressed or implied.
Warranty Replacement Requirements:
Ø The defective item needs to be returned to the facility within one (1) year of the original date of purchase
Ø The original defective merchandise must be returned to our facility or a hold of deposit provided before issuing a new warrantied item
Ø DeutschepartsUSA reserves the right to refuse any return that does not meet the requirements setforth in this Warranty Replacement Policy
Notes:
ü Customer to be responsible for all shipping costs incurred in a warranty exchange.
ü All warranty returns will be inspected by our ASE certified Technician before any warranty replacement is finalized and issued.
Should you have any questions or concerns regarding your return or warranty replacement, please contact us …….
Client Services Team
DEUTSCHEPARTSUSA
917-539-3636 or via eBay Messaging Service
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